Meet Your Dental Team
Meet the Front Office Team
Ashley - Patient Coordinator
Ashley began her career in dentistry in 2016. She loves greeting patients and helping them with their dental needs. She and her husband are from Middle Tennessee and enjoy spending time outdoors with their daughter, Lennox!
Emily - Account Manager
Emily began her career in dentistry in 2021. She takes pride in making patients feel comfortable and ensuring they leave with a smile. Emily loves her profession, and Rachel Oates Family Dental feels like home to her! Outside of work, Emily enjoys spending time with her cats, being with her friends, and exploring new culinary experiences, including new coffee shops!
Alex - Financial Care Coordinator
Meet the Hygienists
Terri
Terri joined our office in March of 2019 after being a longtime patient of Dr. Oates. What started in administration quickly grew into a deeper passion for dentistry and patient care, leading her to pursue a career in dental hygiene. Today, Terri proudly serves as the Lead Dental Hygienist, dedicated to providing exceptional care and creating a comfortable, positive experience for every patient she sees.
Terri truly loves coming to work each day. She feels incredibly grateful to work alongside such a supportive, close-knit team and under a leader who truly values and encourages growth.
Her favorite part of being a hygienist is building lasting relationships with patients, helping them feel at ease, and ensuring they leave smiling and confident in their care. She is passionate about making each visit thorough, gentle, and enjoyable.
Terri was raised in Thompson's Station. Outside of work, she enjoys spending time with her husband and her family!
Garrette
Garrette was born and raised here in Franklin, TN. After graduating from Page High School, Garrette knew dental hygiene was what she wanted to devote her life to. She attended Remington College and achieved her degree in January 2018. Garrette is passionate about patient care and loves ensuring her patients feel comfortable in her chair. Outside of work, Garrette loves spending her free time with her husband, Jamie, and their two sons, Benton and Truett.
Baylee
Baylee was born and raised in Columbia, TN which she still calls home today. She began her dental career in 2018 after receiving her degrees from Chattanooga State Community College and Tennessee State University. Her favorite part of being a dental hygienist is forming genuine relationships with her patients and ensuring they receive the highest quality of care. Baylee and her husband Bailey have three children— Beckham, Remi, and Riggs. Outside of work she loves spending time with her family and friends, traveling, and being outdoors.
Brandi
Brandi is from Jackson, Tennessee, and attended the University of Tennessee at Martin. She began her career in dentistry in 2012 after moving to Nashville and loves educating patients on the importance of oral health and making them feel as comfortable as possible. Brandi is currently an active church member, serving on the worship team and volunteering with outreaches.
She enjoys spending time with her husband, Hayden, her dogs Luke and Freya, and is a huge UT Vol fan! GBO!!
Brooklyn
Brooklyn is a proud Spring Hill, Tennessee native who discovered her passion for dentistry at a young age. Knowing early on that she wanted to become a dental hygienist, she pursued her dream by attending Remington College, where she graduated in January 2018.
Brooklyn is deeply committed to providing exceptional care and continually seeks ways to enhance each patient's experience. She strives to create a comfortable, welcoming environment and takes pride in helping patients feel relaxed, informed, and confident in their smiles. Her gentle approach and genuine care make her a valued part of our team.
Outside of work, Brooklyn loves spending time with her husband, son, and their dog. Family is truly her favorite time!
Kim
Kimberly graduated with her Bachelor of Science degree in Dental Hygiene from Southern Illinois University. She is patient-focused, driven to provide a personable experience along with the highest quality of care possible. Kim enjoys building relationships with her patients and educating them on the importance of their overall oral health. Outside of work, she enjoys spending quality time with her family and friends. She also loves traveling with her fiancé John and being outdoors with their sweet dog, Posie.
Melissa
Melissa Willson was born in Peoria, Illinois, and raised in Franklin, TN. After attending Page High School, she began her career as a dental assistant and worked for 5 years. She returned to Remington College in Nashville to become a dental hygienist. After graduation, Melissa worked at multiple offices before finding her forever home with Dr. Oates and her staff. Melissa is married to her high school sweetheart, Chris, and together her they are enjoying their new business and fur babies, Stella and Sage.
Rachel Ann
Brittany
Jessica
Jessica was born and raised in Ohio and is a proud graduate of Remington College. She and her husband, Adam, are blessed with three beautiful children.
Her career began in Franklin in 2014, where she had the opportunity to work alongside Dr. Oates. From the very beginning, Jessica was inspired by Rachel's passion for education and her dedication to mentoring new hygienists. Under Rachel's guidance, patience, and leadership, Jessica developed into the clinician she is today- and even over a decade later, she continues to learn and grow from her mentorship.
In May of 2018, Jessica had the honor of joining Dr. Oates for the opening of Rachel Oates Family Dental. One of the most special highlights of her career was being entrusted with welcoming the practice's very first patient on opening day- a moment she will always cherish.
Meet the Dental Assistants
Randi
Randi has been part of our team since day one, opening the doors alongside Dr. Oates in May 2018. Randi serves as our Assistant Team Lead. She graduated from the dental assisting program at TCAT Murfreesboro in 2017 and from Expanded Functions Dental Assistant school in 2019.
Randi is married to her husband, Cody, and together they have two wonderful children, Ellie Kate and Carter. Her family means everything to her, and she cherishes spending quality time with them. She also enjoys attending concerts with her husband for date nights!
Randi loves being part of this team and takes pride in watching the practice grow and succeed over the years. She enjoys helping patient through their appointments and making their experience as best as possible.
Haley
Haley is an Expanded Function Dental Assistant who has been serving patients with dedication and care since December 2018. Born and raised in Leipers Fork, she takes pride in her small-town roots and strong community values. Haley married her husband, Andrew, in September 2024, and together they live on a farm in Dickson.
An animal lover at heart, Haley enjoys caring for their dogs, cows, miniature donkeys, and rabbits. When she's not at work, she spends her time with family and friends, helping her husband around the property, and enjoying the outdoors through fishing, hiking, and other outdoor activities.
Holly
Holly was born and raised in Columbia, Tennessee and has been in the dental field since 2011. She feels extremely blessed to work along side Dr. Rachel Oates and the rest of our dental team to help patients with their dental care needs. She became interested in dentistry as a child and truly enjoys getting to know her patients. She is passionate about helping patients relax and stay comfortable during their visit. In her off time, Holly enjoys spending time with her wonderful husband, Richard, and their two beautiful daughters, Marleigh and Millie.
Elizabeth
Madison
Franklin, TN 37064
Office Hours:
Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 1:00 PM
Saturday: By appointment only
Sunday: Closed